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Fluidware has been acquired by SurveyMonkey! SurveyMonkey is the leader in software-as-a-service products, which means FluidSurveys and FluidReview customers will benefit from expanded global customer support, behind-the-scenes infrastructure improvements, and eventual access to SurveyMonkey’s suite of services like SurveyMonkey Audience for market research polling. To learn more about what’s ahead, read our blogs for FluidSurveys and FluidReview.
We are dedicated to both FluidSurveys and FluidReview, and to making this transition seamless. We do not anticipate any interruption to your experience with Fluidware. Read through these FAQs to learn more about today’s news and what it means for you.
Both FluidSurveys and FluidReview will continue to function as usual. We will continue to invest in both products and remain fully committed to supporting new and existing customers!
Ultimately, we expect to integrate and combine the strongest features of SurveyMonkey and FluidSurveys into one platform so that customers on both products will have access to the full suite of services
Rest assured, the features of your plan and your current plan pricing are not changing as a result of this transaction. You can view the details of your FluidSurveys plan by logging into your account.
FluidSurveys and FluidReview customers will not experience any changes in the near term. We are excited and committed to supporting both products. You’ll continue to log into your account on www.fluidsurveys.com or www.fluidreview.com as usual.
If you have multiple users on your account, they’ll also be able to log in with their regular username and password. You can also continue managing users in the same way you have been.
If you’re a white label account holder, don’t worry. There will be no branding changes made to your account. There will be no changes to your white label survey templates, or your white label domain. Your account will continue to be a completely white label solution.
Absolutely not! Any existing surveys will continue to work as normal, the survey-taking experience won’t be affected, and you won’t need to redeploy your live surveys. You can also continue to create and deploy new surveys as usual.
Any existing FluidReview sites will also continue to work as normal, with no disruption in service.
Your survey and applicant data will be unaffected. All of your survey and applicant data will be maintained and stored safely and securely in line with industry standards, both during the integration process and after. Both companies share the same extreme dedication to protecting users’ information and privacy.
Your survey and applicant data that is currently stored on Fluidware servers in Canada will continue to be stored on those servers moving forward. You still own your survey data, and your data will remain protected by the same Canadian standards that it was before.
We also plan to maintain our presence and continue to grow our office in Ottawa!
We’ll be updating the FluidReview and FluidSurveys Terms of Service and Privacy Statements to align with SurveyMonkey’s policies on September 6.
We take privacy extremely seriously, and we believe SurveyMonkey’s privacy policy is more robust than the current policy.
Please feel free to preview the revised policies in advance:
You’ll still be able to reach our support team via email and phone.
FluidReview is a robust online application system that operates completely in the cloud. Hundreds of organizations around the world use FluidReview to manage their grant & scholarship systems online! Learn more about FluidReview’s solutions below. July 17th 2017 Update: FluidReview is now known as SurveyMonkey Apply. Please visit the links below:
FluidSurveys is a feature-rich online survey software tool that has free & paid plans.
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